Terms & Conditions
SILKY HOLIDAYS LIMITED Trading As TRANSFERS.BG
Terms And Conditions
Silky Holidays Limited trading Transfers.BG (referred to in the agreement as 'we, us or our') acts as a disclosed agent for third party transport providers (the "Supplier"). The contract for the provision of transport service is between you and the Supplier.
Our registered office is at Sofia 1164, 78 Krichim str. fl. 1, ap. 1. Please read these terms and conditions carefully before making any booking, as they contain important information about your rights and obligations and you will be bound by them.
These booking conditions, in conjunction with the information set out on our website, and your voucher form the entire agreement between ourselves and yourselves and cover all bookings made through Silky Holidays Limited, including bookings made on the Transfers.BG website.
1. Introduction
1.1 By making a booking with Transfers.BG, you agree with the terms and conditions below, as well as with their modifications that can be made from time to time on our website. Please read them before making your booking.
1.2 By booking services from Transfers.BG, you are entering into a contract with the Supplier for the supply of Services and not Silky Holidays Limited.
Read the terms and conditions of the Supplier, as they apply to your booking. You agree to be legally bound by these terms and conditions of use.
1.3 If you do not agree to be bound by these terms and conditions then you may not book via Transfers.BG.
2. Booking
2.1 Follow the required steps of the booking form placed on Transfers.BG. All booking must be made at least 48 hours in advance of your departure.
2.2 We are entitled, on behalf of the Supplier, to refuse any booking made by you. When we are unable to allocate your booking request to a Supplier, we will inform you by email. We can offer you an alternative service that include additional charges. We will confirm your booking request by issuing a voucher on behalf of the Supplier. We will send the voucher and all details to your e-mail address. Subject to clauses 3.3, 4 and 5, the order will then be fulfilled by the Supplier on the date set out in the booking voucher.
2.3 You confirm that all details you provide to us for the purpose of purchasing the Service from the Supplier will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Service. If validation of your credit/ debit card cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Supplier concerned who will then not perform the Service.
2.4 If the booking is made successfully we will issue you a voucher with your journey details, the Supplier's details and your unique voucher number. Check the details of your booking on the voucher prior to travel and inform us if there are any errors. Transfers.BG cannot be held responsible if the details entered at the time of placing your request are incorrect. You must present this to the driver at the start of your journey. The supplier can refuse the transfer if your booking voucher is not shown.
3. Prices and Payment
Special note: Changes to and errors in advertised and confirmed prices and other website details sometimes occur. You must check the price of your chosen transfers at the time of booking.
3.1 Price details, payment and delivery procedures are displayed on Transfers.BG. The applicable price of any Service is the price shown on our website at the date and time of your booking. The prices may change before your booking. So the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.2 below).
3.2 We will inform you if there are changes in the price of a Service. You may cancel the booking or to purchase the Service at the correct price.
If you cancel the booking, you will receive a refund of all money you have paid.
3.3 Prices quoted are per vehicle - except in the case of shuttle transfers where per person rates are quoted.
3.4 You must pay by credit, debit card or Paypal at the time of booking as set out on the order page of our website. The cards we accept are set out on the booking page of our website.
4. Special Requests
If you have any special requests, please inform us at the time of booking. We will try to provide you the requested service, however we cannot guarantee it.
5. Changes and Cancellations by you
Changes and cancellations can be made directly online up to 3 days prior to the first (or only) sector of your transfer booked date, otherwise any amendment requests must be sent to us in writing, by email at info@transfers@bg or by calling through to +359 2 9 11 33 0 within Bulgaria office hours only (Monday - Friday, 09.30 AM - 18.30 PM - Bulgarian time) and will take effect from the day of receipt. Changes and cancellations outside of our Bulgarian office hours will not be accepted. Charges may apply for any amendments and cancellations. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier concerned. The Supplier may charge 100% of the cost of the transfers and will normally increase closer to the date of departure. In addition we reserve the right to charge an administration fee of 20.00 Euro per person for any amendments to Services or cancellations.
6. Changes and Cancellations by the Supplier
We will inform you as soon as possible if the Supplier needs to make a significant change to your confirmed booking or to cancel it. We will try to find alternative suitable Services for you at no extra cost, but we will have no further liability to you.
7. Our Responsibility
7.1 We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers provide; passing on booking information to Suppliers and informing you of any changes to the terms of your order. We accept no responsibility for any information about the transfers that we pass on to you in good faith. We accept no liability for any injury, illness, death or loss of any kind. This includes damage, loss or theft of any luggage or personal belonging you or your party may be carrying. Any claim for illness, loss, injury or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
7.2 Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
7.3 Our maximum liability to you is limited to the total cost of your booking or the appropriate proportion of this if not everyone on the booking is affected.
8. Force Majeure
Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Service because of unforeseeable circumstances beyond our or the Supplier's control. These can include, but are not limited to, accidents and related delays, unplanned demonstrations, organised disruption, police operations, terrorist activity or the threat of such activity, unforeseen road hazards, riot, industrial dispute, the act of any government, fire, national or local authority, natural or nuclear disaster, adverse weather conditions or other similar events outside our or the Supplier's control.
9. Your Responsibilities
9.1 It is your responsibility to travel with the booking voucher which lists arrival information and instructions (differ at each airport), all contact numbers in the event of an emergency and local office reconfirmation hours. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher.
9.2 If your flight is diverted, we recommend that you contact our 24 hour helpline as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.
10. If you have a complaint
10.1 In case of a problem with your Service, please inform us using the numbers given to you on your booking voucher. We will immediately endeavour to investigate the matter with the Supplier on your behalf and will try to fix the problem.
10.2 If you have any service issues upon your return, in relation to services booked with us, you should direct them to us via email at info@transfers.bg. We will liaise with the Supplier and endeavour to resolve all service issues within 28 days of notification.
10.3 Please note that any complaints must be received in writing within 28 days of the return booking date. If an outbound transfer only - then within 28 days of this date.
11. General
11.1 If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.
11.2 We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
11.3 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. So check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of your order.
11.4 A person who is not a party to our agreement or the agreement with the Supplier has no rights under the Contracts.
11.5 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.
11.6 Our terms and conditions and your use of our web site are governed by the laws of Bulgaria, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the Bulgarian court.
11.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
11.8 These terms and conditions, together with the privacy policy, any order form and payment method instructions, if any, replace all other terms and conditions previously applicable to the use of our website and/or sale of the Service on behalf of the Supplier.
