Supplier Terms and Conditions

Read the following Terms and Conditions carefully, as they are part of your contract with us.
Your transfer may be provided by an independent supplier. This supplier provides these services in accordance with its own terms and conditions.

In these booking conditions references to 'we', 'us' or 'our' refer to the supplier of services,respectively "you", "your" and ‘passenger(s)’ reference to the first named person on the booking and all persons on whose behalf a booking is made.

Booking and paying for your transfer

Your booking is confirmed and there is a contract between us, when we receive the full amount of money for your booking.

Prices

We reserve the right to change any of our confirmed or advertised prices for transfers.
If our booking agent give you incorrect information about the current price of the transfer that you wish to book at the time your booking is confirmed, you will have an opportunity to rebook your transfer at the correct price or to cancel your booking and to receive the full amount of money that you have paid.

Changes and Cancellations

If you need to change or cancel your booking details, you should inform us by email at info@transfers.bg or calling +359 2 9 11 33 within Bulgarian office hours and in line with the terms and conditions stated below.

Cancellations:

Cancellations can be made online at any time prior to the first sector of the booked date of your transfer.

If the cancellation is made more than 3 days before booked outbound transfer date and time, no cancellation charges are applied and the full amount of money you have paid will be refunded to you.

If the cancellation is made within 3 days of booked outbound transfer date and time (including ‘no show’ bookings), your booking will incur a 100% cancellation charge.

The date and time of call or email receipt will determine any charges that are applicable to your booking.

We reserve the right to provide you equivalent alternative transfer if for any reason, we are unable to provide the transfer you booked. If we are unable to offer you any transport arrangements we will refund all money you have paid to us.

Amendments:

Amendments can be made directly online 3 days prior to the first (or only) sector of your transfer booked date. Within 3 days bookings can be amended within Bulgarian office hours only, prior to the first (or only) sector of your transfer booked date by the Admin Team, via email to info@transfers.bg or by calling +359 2 9 11 33.

If you made an amendment via our operations team outside of 3 days prior to travel, an administration fee of 20 Euro per amendment will be applied.

If the price of your original booking changes due to product booked, number of vehicles, vehicle type, resort, night rates, number of passengers, seasonal changes, etc., you will be charged the new price with regard to the booking details of the amended booking, plus the administration fee.

Our responsibility for your booking

The transfer arrangements will be provided to you with reasonable skill and care. We will not be responsible or pay you compensation for any illness, injury, death, damage, loss, expense, cost or other claim of any description which results from:

- acts and/or omissions of the person affected;

- the acts and/or omissions of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable;

- unforeseeable or unusual circumstances beyond our control;

- an event which either ourselves, our employees, suppliers or agents and subcontractors could not have foreseen.

We limit the amount of compensation we may have to pay you if we are found liable under this clause:

- loss of and/or damage to any luggage or personal possessions and money.

The maximum amount we will have to pay you is 25 Euro per person in total.

- Claims not falling under (a) above or involving illness, injury, or death.

The maximum amount we will have to pay you is the total price paid by or on behalf of the person(s) affected in total.

We also have no liability in the following situations:

- where you incur any damage or loss that could not have been foreseen at the time of your booking.

- where you incur any loss or damage that relates to any business activity or services which do not form part of our contract with you.

We will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not foresee or avoid. Such events may include war, riots, strikes, civil commotion, terrorist activities, disasters, bad weather, acts of government or public authority, etc.

We will made our best to collect you from the point at the time set out in your booking voucher. We will not be liable for any loss or costs you incur through any delays and it is your responsibility to ensure that you book the taxi to collect you in time.

Your responsibility for the booking

In case of cancellation or delay of your outbound flight, you should call the supplier on the telephone number shown on the booking voucher. In addition if you are travelling on a connecting flight and the first sector is cancelled or delayed, causing a delay into your final destination where the transfer is booked then you should inform the supplier of your new details for rescheduling the transfer. In some destinations night charges maybe applicable. Failure to inform of rescheduled or cancelled flights may result in transport being provided as per the original details on your booking. In this instance the supplier cannot be held responsible and no refund will be given.

If your outbound flight is diverted for any reason, we will use reasonable endeavours to rearrange a taxi to collect you from your original destination airport at the revised landing time.

In situations where notification of the diversion of the flight is too late to prevent the transfer driver from travelling to the airport or from waiting for the flight to arrive at the original landing time, you may have to book a taxi and pay additional charges locally.

All transfer bookings from your resort to the relevant airport must be confirmed with your local representative at least 48 hours before your departure from the resort. It is your responsibility to confirm your booking via the method shown on your voucher. If your booking is not so confirmed, we cannot guarantee that the service will be provided and we will not be liable for any losses or additional costs you incur.

Complaints

If you have any complaints, please inform our local representative. If your complaint can not be resolved locally, please follow this up within 28 days of your return home by writing to us giving your booking reference and all other relevant information. If you fail to make this procedure we will have been deprived of the opportunity to investigate and help you.

Any loss of or damage to bags must be reported to the local representative as soon as the loss or damaged has occurred. If a report is not made in resort no claim will be considered on your return.

Law and Jurisdiction

These terms and conditions are governed by Bulgarian law and the courts of Bulgaria have exclusive jurisdiction over any dispute or claim arising out of it.

Special requests

Any special requests must be advised to us at the time of booking. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.

Disabilities and medical problems

We are not a specialist disabled transfer company, but we will do our best to help with any special requirements you may have. In case of any medical problem or disability of you or any passenger of your party that may affect your transfer, provide us detailed information before we confirm your booking, so we can offer you the most suitable transportation.

Please inform us at the time of booking if any of the passengers are wheelchair users, as well as whether the wheelchair is collapsible.

Child seats

In Bulgaria the use of child seats or booster seats is compulsory

As per the EU directive 2003/20/EC the following applies:

Children must use the correct child seat until they are 135 cm tall or 12 years old. They then must wear an adult seatbelt. It is the driver's responsibility to see that children are restrained correctly. However, there is an exemption for licensed vehicles, which can still carry children even if the correct child seat is not available.

Children are always count as a passenger, occupy a seat and must be booked and paid for in full.

Behavior

We reserve the right to terminate the transfer, if the behavior of you or your party's is disruptive in any way and/or affects your or driver's safety.

Passengers are not permitted to consume alcoholic drinks in the vehicles. We reserve the right to refuse the transfer to any person who is thought to be under the influence of drugs or alcohol.

Damages or losses caused by passengers must be fully paid directly to the supplier or to us prior to departure from the transfer. If you fail to pay, you will be responsible for meeting any claims subsequently made against us.

Luggage

The allowance per person for all vehicle types is one standard size suitcase (approximately (H) 70 cm, (W) 47 cm, (D) 21 cm) and one small piece of hand luggage. Your hand luggage will be transported in the vehicle with you, so it should have an appropriate size for this.

Further luggage may be carried but it may be subjected to extra charge.

Inform us at the time of booking if you wish to travel with excess baggage including bicycles, surfboards, pet carriers or any other oversized items. If you do not inform us at the time of booking, you will be liable to us or our suppliers for any extra costs incurred in the carriage of such items.